My passion to improve Australia one law or decision at a time lands me in all sorts of interesting conversations. Most often, people complain about their dealings with bureaucracies and ask “what would you do?” So, here are my top tips for dealing with bureaucracies. 1. Be nice Whether...
Dear Here to Help I am a single pensioner and I noticed that my electricity bills suddenly became much higher a couple of years ago. When I checked my meter, the numbers didn’t seem to tally with the numbers on my account. It sounds to me like...
Dear Here to Help, We are a small, not-for-profit community group with limited cashflow. We believe that, about twenty years ago, a not-for-profit with similar aims stopped operations with a few thousand dollars in its bank account. We have been trying to access the money for some time,...
I don’t know what it’s like in your local community, but lots of people around me are talking about the problem of plastics. This article appeared in the Local. A debate had been raging about whether it was legal for customers to bring their own containers to...
I was recently asked to share some tips about dealing with Royal Commissions. Read the article here...
Participants, providers and the National Disability Insurance Agency (NDIA) are all coming to terms with a new way of doing things in the disability services sector under the NDIS. A client came to me recently expressing frustration with an NDIA staff member who simply didn’t understand...
Child sexual abuse, banking, aged care and possibly electricity. Time will tell if 2018 becomes known as the year of the Royal Commissions. This series of articles looks at what we can learn from Royal Commissions and how to prepare your business for one. I focus...
Bureaucracy isn’t reserved for government. We all know how hard phone companies, electricity companies and banks can be to deal with. What should be a simple transaction becomes complex. Sometimes, so complicated that we stash it in our too-hard basket. The problem doesn’t go away. It just seems...