Sometimes, dealing with bureaucracy feels like you are banging your head against a brick wall. It can feel like you are swimming against a strong tide, with nowhere to go and no lifesaver in sight. In fact, most of the time, bureaucracy works well and we...
Dear Here to Help, I often wonder who in government comes up with some of the ideas that get rolled out and have such a big impact on people and their lives. I also often wonder why or how these ideas were able to go ahead...
When government comes up with ideas (called public policy), they are designed to help us do things that are generally good for society, and help discourage things that are generally bad for society. That makes sense. Well, that’s the easy bit. It’s harder to work out the...
One fascinating aspect of human behaviour, and also of public policy development, is that some ideas are just ahead of their time. People just aren’t ready to hear, or act on, the ideas – YET! Let me give you an example, to help make sense of...
Dear Here to Help, I run a small business and we have been struggling since Sunday 15 March. Where can we access help? There are a number of things you can do to access help: 1. Talk to your bank. The banks are doing a great job helping people...
Dear Here to Help, A family member hired a car from a well-known company. There was a minor incident and the car hire company sent us a bill for the damage. The bill was very high. I showed photos of the damage and the bill to...
Governments cannot outsource their legal responsibilities to contractors. This story confirms this principle once more....
Dear Here to Help, I recently attended a funeral where they asked for donations in lieu of flowers. There was a box to put money in. I asked the funeral directors for a tax receipt and they told me that wasn’t possible. This seems wrong to me....
Last month, I shared my first four tips on how to get the best result when dealing with bureaucracies. Here's the remainder of my list. 5. Be proactive Have some solutions up your sleeve. Nobody needs to know about more problems. Just because someone works in a bureaucracy, that...
I was interviewed by Beach Business Breakfast to talk about how I help people through my work. I would love to hear your thoughts/feedback....