The question I am asked more often than not is how to obtain fast results from bureaucracy. I never really know how to respond. So I take a slow sip of water and some time to think before providing the answer. Although you may feel we live...
While there is nothing new about buck passing and blame shifting, this may just be me, but does it seem to have caught on like some kind of ‘pandemic’ recently! Since the banking royal commission, the tendency for organisations to claim that something is not within...
Dear Here to Help, A family member hired a car from a well-known company. There was a minor incident and the car hire company sent us a bill for the damage. The bill was very high. I showed photos of the damage and the bill to...
Last month, I shared my first four tips on how to get the best result when dealing with bureaucracies. Here's the remainder of my list. 5. Be proactive Have some solutions up your sleeve. Nobody needs to know about more problems. Just because someone works in a bureaucracy, that...
I was interviewed by Beach Business Breakfast to talk about how I help people through my work. I would love to hear your thoughts/feedback....
My passion to improve Australia one law or decision at a time lands me in all sorts of interesting conversations. Most often, people complain about their dealings with bureaucracies and ask “what would you do?” So, here are my top tips for dealing with bureaucracies. 1. Be nice Whether...
Dear Here to Help I am a single pensioner and I noticed that my electricity bills suddenly became much higher a couple of years ago. When I checked my meter, the numbers didn’t seem to tally with the numbers on my account. It sounds to me like...
Dear Here to Help, We are a small, not-for-profit community group with limited cashflow. We believe that, about twenty years ago, a not-for-profit with similar aims stopped operations with a few thousand dollars in its bank account. We have been trying to access the money for some time,...
I was interviewed by the Startup Growth recently....
Participants, providers and the National Disability Insurance Agency (NDIA) are all coming to terms with a new way of doing things in the disability services sector under the NDIS. A client came to me recently expressing frustration with an NDIA staff member who simply didn’t understand...