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  Dear Here to Help, I am in a group with other businesses and professionals and we were recently discussing how to get better results from government. Some members of our group said “don’t bother” – government won’t change their minds based on the likes of us....

Dear Here to Help, Sometimes, I feel like I am caught in a dystopian novel, like Catch 22, when I am dealing with bureaucracy. It’s so frustrating! After spending hours on hold to one organisation, I am told that I don’t have the necessary authorisations and then...

  Dear Here to Help, Sometimes, government makes decisions that just don’t make sense. And I really want to find a way to change those government decisions, so that they work better. But when I talk to colleagues in my profession/industry, they tell me to “leave well...

  Public policy describes government decisions. Like most processes, it comes with its own particular terminology. I have discussed some of this terminology in previous columns. Today, let’s discuss “regulatory failure”, another public policy term. Regulatory failure admits that government gets its decisions wrong sometimes. Let’s start by...