21 Dec Interview – Who am I?
I was interviewed by Beach Business Breakfast to talk about how I help people through my work. I would love to hear your thoughts/feedback....
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06 Dec Tips for Dealing with Bureaucracies
My passion to improve Australia one law or decision at a time lands me in all sorts of interesting conversations. Most often, people complain about their dealings with bureaucracies and ask “what would you do?” So, here are my top tips for dealing with bureaucracies. 1. Be nice Whether...
23 Nov Electricity billshock? Tips and tricks to help
Dear Here to Help I am a single pensioner and I noticed that my electricity bills suddenly became much higher a couple of years ago. When I checked my meter, the numbers didn’t seem to tally with the numbers on my account. It sounds to me like...
09 Sep Here to Help – Lost Bank Accounts
Dear Here to Help, We are a small, not-for-profit community group with limited cashflow. We believe that, about twenty years ago, a not-for-profit with similar aims stopped operations with a few thousand dollars in its bank account. We have been trying to access the money for some time,...
01 Sep BYO Supermarket Containers: Solved
I don’t know what it’s like in your local community, but lots of people around me are talking about the problem of plastics. This article appeared in the Local. A debate had been raging about whether it was legal for customers to bring their own containers to...
10 Apr Government Relations and Royal Commissions
I was recently asked to share some tips about dealing with Royal Commissions. Read the article here...
30 Jan Royal Commissions and Boats
The Royal Commission into Aged Care Quality and Safety (RC) issued initial correspondence to nearly 2,000 of Australia’s aged care service providers late last year. Responses were required by 7 January (top 100 providers) or 8 February 2019 (everyone else). The RC stated in its opening...
10 Jan Fun Interview
I was interviewed by the Startup Growth recently....
21 Nov National Disability Insurance Scheme (NDIS) Issues and Solutions
Participants, providers and the National Disability Insurance Agency (NDIA) are all coming to terms with a new way of doing things in the disability services sector under the NDIS. A client came to me recently expressing frustration with an NDIA staff member who simply didn’t understand...
12 Oct Royal Commissions – A Guide. Part 4 – Government Responses to Royal Commissions
In my first three articles, we talked about: preparing your business to benefit from a Royal Commission in your industry; appearing at a Royal Commission; and what happens after the hearing. Today, we will talk about government responses to a Royal Commission and how this impacts...