Business Improvement and Innovation
An external review of this large federal government department recommended sweeping changes to the section, including a new business improvement section to develop and implement innovation, quality assurance and increase staff morale.
My reputation for bringing enthusiasm and initiative to change meant that I was asked to set up the new business improvement function.
Solution
I investigated different methods being used across the department and externally.
I worked with staff and directors to ensure a complete understanding of what worked well and less well.
We set up a transparent, interactive easy-to-use system that all staff could access.
Within a few weeks, a number of staff suggestions for improvements were implemented to improve efficiency and reduce red tape.
Staff rapidly adopted the forum as the preferred way of discussing business issues and improvements.
This was so successful that I was asked to roll it out throughout the large federal government department.